Refund policy
**Return & Exchange Policy**
1. **No Return or Exchange**
- Due to the nature of medical products, returns and exchanges are not allowed after purchase.
- Exceptions apply only if the product is received damaged or does not match the specifications.
2. **Damaged Product & Replacement**
- If you receive a damaged product, you must contact us within **48 hours** of receiving your order.
- The product condition will be assessed by our team, and if damage is confirmed, a replacement will be provided.
- Refunds are not available; only product replacement is offered.
3. **Replacement Conditions**
- The product must be in its original packaging and unused.
- Clear photos showing the damage or defect must be provided.
- The issue must be reported within **48 hours** of delivery.
4. **Order Processing & Delivery Time**
- Orders are processed within **3 to 5 business days** from confirmation.
- Delivery times may vary based on location and address.
5. **Terms of Use**
- By completing a purchase, the customer agrees to all the terms stated above.
- We reserve the right to modify our return and exchange policy as needed. Any updates will be posted on our website.
For any inquiries, please contact us through sa.skinnoshop@gmail.com
1. **No Return or Exchange**
- Due to the nature of medical products, returns and exchanges are not allowed after purchase.
- Exceptions apply only if the product is received damaged or does not match the specifications.
2. **Damaged Product & Replacement**
- If you receive a damaged product, you must contact us within **48 hours** of receiving your order.
- The product condition will be assessed by our team, and if damage is confirmed, a replacement will be provided.
- Refunds are not available; only product replacement is offered.
3. **Replacement Conditions**
- The product must be in its original packaging and unused.
- Clear photos showing the damage or defect must be provided.
- The issue must be reported within **48 hours** of delivery.
4. **Order Processing & Delivery Time**
- Orders are processed within **3 to 5 business days** from confirmation.
- Delivery times may vary based on location and address.
5. **Terms of Use**
- By completing a purchase, the customer agrees to all the terms stated above.
- We reserve the right to modify our return and exchange policy as needed. Any updates will be posted on our website.
For any inquiries, please contact us through sa.skinnoshop@gmail.com